Quality Performance Systems Pty Ltd (ABN 91 092 859 017), trading as QPS Benchmarking (QPS, we, us or our), provides benchmarking, quality management and digital reporting services. This policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act and the Australian Privacy Principles (APPs).
1. Scope of our services
QPS provides benchmarking and reporting services, National Quality Indicator (NQI) reporting, digital auditing, continuous quality improvement (CQI) systems, surveys and staff competency assessments across aged care, health, disability and community services. We may collect information directly or handle it on behalf of organisations using our services.
2. Information we collect
The information we handle depends on the service. It may include:
- Names, staff roles and categories, facility and organisation details, business contact information and user account details.
- Survey and assessment responses, competency results, participation records, feedback, comments and reports.
- Information supplied for benchmarking, clinical quality reporting, audits and improvement activities, including information about residents, patients, consumers and staff. This may include health information and other sensitive information.
- Correspondence, billing and service records, and technical information such as IP addresses, device or browser details, usage records and cookies.
We collect information directly from individuals, from client organisations and through authorised integrations, websites, applications, surveys and assessments. Some surveys are anonymous. Assessments designed to produce named individual results are identifiable.
3. How we use information
We use personal information to deliver and support our services, manage accounts and user access, administer surveys and assessments, calculate and check results, prepare reports and benchmarks, maintain system security and meet legal or contractual obligations. We may contact business representatives about relevant QPS services where permitted by law, with an option to opt out of marketing communications.
4. Disclosure of information
Information may be shared with authorised representatives of the organisation commissioning a service, QPS personnel who need it for their work, service providers engaged to support our systems and operations, and other recipients where authorised or required by law.
Named competency results may be provided to authorised contacts at the commissioning organisation. We do not share one client's identifiable participant information with other benchmarking clients.
QPS client systems and data are hosted in Australia. When services are provided to an organisation overseas, including in New Zealand, information may be disclosed to that organisation or its authorised representatives. Any other overseas disclosure is handled in accordance with applicable privacy obligations.
5. Storage and security
QPS uses Australian-hosted systems for its client services, including online staff competency assessments. We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, modification or disclosure. These include secure transmission and storage, access restrictions, authentication controls and appropriate arrangements with service providers. Access to identifiable information is limited to authorised personnel.
6. Benchmarking and de-identified information
QPS may aggregate or de-identify data for industry benchmarking, comparisons, trends and service improvement. Benchmarking reports do not identify individual participants or disclose another client's identifiable information. Reports produced for a commissioning organisation may include identifiable information about its own participants where authorised.
7. Retention and disposal
We retain personal information while it is reasonably needed to deliver services, maintain appropriate records and meet legal or contractual requirements. Retention periods depend on the information and service involved. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to applicable recordkeeping obligations.
8. Automated scoring and reporting
Our systems may automatically calculate assessment scores, apply validation and reporting rules and prepare results. Client organisations may use these reports to identify education needs and monitor quality, competency and service performance. QPS does not make employment or clinical decisions on behalf of its clients. Those decisions remain the responsibility of the relevant organisation.
9. Access and correction
You may ask to access or correct personal information QPS holds about you. We may need to verify your identity and, where information was provided by a client organisation, work with that organisation to respond appropriately. Requests are handled under applicable privacy law, including any relevant exceptions.
10. Enquiries and complaints
You can contact us about privacy concerns, requests or complaints using the details below. We will review the matter, investigate where appropriate and respond within a reasonable timeframe. If your concern is not resolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Telephone: +61 2 4229 5880
Post: PO Box W69, West Wollongong NSW 2500, Australia
Website: www.qpsbenchmarking.com/contact-us/
11. Changes to this policy
We review this policy as our services, information handling practices and legal obligations change.