QPS Benchmarking Client Wins Australian Business Excellence Award

QPS Benchmarking would like to congratulate SummitCare on their success in winning a Silver Award at the recent Australian Business Excellence Awards.

The Australian Business Excellence Awards, for over 20 years, has provided the country's premier showcase for distinction, quality and merit. To attain recognition, organisations are assessed across a set of criteria which underscore commitment to not only sustaining bottom line results but to superiority of service, commitment to customers, philanthropic ideals, ethical behaviour and environmental sustainability.

Silver Award - Organisations at this level are able to demonstrate not only performance against the Framework at the previous levels but also a philosophy of management that reflects the principles that underpin it and other Frameworks around the globe. The best practice culture will have been in place long enough to sustain continuing improvement and be robust in the face of major change.

SummitCare (Australia) - Silver Award Winner

SummitCare (Australia) has provided quality residential aged care in Sydney for more than 40 years.

With a model that strives beyond regulatory mandates, SummitCare's dedication to delivering superior facilities and service has seen each of its homes fully accredited and externally verified as living the essence of `continuous improvement'.

Its Quality Management Framework embraces and prioritises feedback from residents and relatives which is regularly canvassed through reviews, satisfaction surveys and complaints.

SummitCare plans for business excellence. Its strategies link effectively to key objectives and deliver on current and future stakeholder demands. Aligned to overall strategy, local plans undergo regular monitoring against performance measures while external benchmarking is used to form an objective view of the organisation.

SummitCare is characterised by principled leadership, a keen focus on residents and their families and a desire to construct an open, collaborative and continuous improvement culture.

Employees display passion, professionalism, and an understanding of their contribution to SummitCare's goals. The building of capability is supported by formal and informal education programs and achievement of qualifications is routinely recognised. Environmental considerations are reflected in monitoring of energy and water use and in major upgrades of facilities and development of new sites. SummitCare is proactive in its efforts to positively influence the direction of aged care at federal and state government levels while management and staff actively share knowledge and experiences via participation in industry and professional forums.